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Shipping & Returns
SunPack Return Policy
If you are not satisfied with your purchase from SunPack, we ask you to please contact us within 7 days of delivery to make arrangements for a refund, account credit, exchange, or replacement. As an extended courtesy to our customers, we will accept returns of most merchandise purchased from SunPack within 30 days of delivery. All returns require a pre-approval and a return merchandise authorization (RMA). Returns without a RMA number will be assessed a 35% restocking fee, which will be deducted from your refund.
If you are returning an item for any reason other than damage or defect a 15% per item restocking fee will be assessed and deducted from your refund. Defects caused by misuse to the item or improper operation are not covered under this policy. To qualify for return, items must be unopened, in original manufacturer packaging and in re-saleable condition. Shipping charges are non-refundable.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram http://www.authorize.net/resources/howitworksdiagram/ to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).