Returns
If you are not satisfied with your purchase from SunPack, we ask you to please contact us within 7 days of delivery to make arrangements for a refund, account credit, exchange, or replacement. As an extended courtesy to our customers, we will accept returns of most merchandise purchased from SunPack within 30 days of delivery. All returns require a pre-approval and a return merchandise authorization (RMA). Returns without a RMA number will be assessed a 20% restocking fee, which will be deducted from your refund.
If you are returning an item for any reason other than damage or defect a 15% per item restocking fee will be assessed and deducted from your refund. Defects caused by misuse to the item or improper operation are not covered under this policy. To qualify for return, items must be unopened, in original manufacturer packaging and in re-saleable condition. Shipping charges are non-refundable.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@sunpacksupply.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Shipping
To return your product, you should mail your product to: Attention: SunPack Supply at A&A Global Imports, 1801 E 41st St, Vernon California 90058, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
